Privacy Policy

This Privacy Policy outlines how SMS Medlab collects, uses, discloses, and protects the personal information of visitors who interact with our website. We are committed to safeguarding your privacy and ensuring the confidentiality of any personal information shared with us. By using our website, you consent to the terms of this Privacy Policy.

Information Collection and Use:

Personal Information: We may collect personal information such as your name, contact details (including email address and phone number), and other relevant information when you voluntarily provide it to us through our contact forms or other means of communication on the website. We collect this information solely for the purposes of providing the services requested by you and to comply with applicable laws and regulations.

Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, referring/exit pages, and operating system. This information is used to analyze trends, administer the website, and improve user experience.

Use of Information:

Personal Information: We may use the personal information you provide to respond to your inquiries, provide requested services, send administrative information, and communicate with you regarding updates, promotions, or news about our services. We may also use your personal information for internal purposes, such as data analysis and research, to enhance our services, and to improve the website's content and functionality.

Usage Information: Non-personal information collected is used for statistical purposes to analyze trends and improve the website's performance, content, and design.

HIPAA Compliance:

We understand the importance of protecting your health information and complying with the Health Insurance Portability and Accountability Act (HIPAA). If you provide us with any protected health information (PHI) through our website, we will handle it in accordance with HIPAA regulations and our internal policies and procedures to ensure its confidentiality and security. We will only use and disclose your PHI as permitted by HIPAA and with your consent when required.

Information Sharing and Disclosure:

We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We may engage trusted third-party service providers to assist us in operating the website or delivering services on our behalf. These service providers have access to your personal information only to perform specific tasks and are obligated to protect its confidentiality.

Legal Requirements: We may disclose personal information if required by law, court order, or government regulation, or when we believe in good faith that such disclosure is necessary to protect our rights, safeguard your safety or the safety of others, investigate fraud, respond to a legal request, or comply with HIPAA regulations.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage can guarantee absolute security. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Your Rights:

Under the Illinois Personal Information Protection Act (PIPA) and HIPAA regulations, you have certain rights regarding your personal and protected health information. You have the right to request access to, amend, and receive an accounting of your personal and protected health information. For more information about your rights and how to exercise them, please contact us using the information provided in the "Contact Us" section below.

Third-Party websites:

Our website may contain links to third-party websites that are not operated by us. We have no control over the content, privacy practices, or reliability of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to this Privacy Policy:

We may update this Privacy Policy from time to time, and the revised version will be posted on this page with the updated date. We recommend reviewing this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at .

By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Click here to view HIPAA Notice

The following paragraphs specifically address the collection, use, and disclosure of protected health information (PHI) as required by the Health Insurance Portability and Accountability Act (HIPAA).

Collection of PHI: In the course of providing our healthcare services, we may collect, use, and store your PHI. This includes information such as your medical history, test results, and other health-related data that you provide to us.

Use and Disclosure of PHI: We will only use your PHI for treatment, payment, and healthcare operations purposes, as permitted by HIPAA. We may also disclose your PHI to healthcare providers and entities involved in your care, as well as for billing and insurance purposes.

Notice of Privacy Practices: Our Notice of Privacy Practices provides more detailed information about how we handle your PHI, including your rights and our obligations under HIPAA. You may request a copy of this notice or access it on our website.

PHI Security: We maintain strict security measures to protect your PHI from unauthorized access, use, or disclosure. We comply with HIPAA's administrative, physical, and technical safeguards to ensure the confidentiality and integrity of your PHI.

Authorization and Consent: We will obtain your written authorization before using or disclosing your PHI for purposes not covered by this Privacy Policy or as required by law. You have the right to revoke your authorization at any time, except to the extent that we have already taken action based on the authorization.

Please note that this HIPAA Notice is provided in conjunction with our general Privacy Policy and should be read together. In case of any conflict between the two, the provisions of this HIPAA Notice prevail to the extent required by HIPAA.